All our goods are despatched with either Royal Mail or with a reputable courier, which will require a signature upon receipt. Please inspect any items before accepting them for damage to the packaging and request the courier makes a note.
We use a flat rate charge to all destinations. If our service does not provide a cost to ship than please do not hesitate to contact us, we will do our utmost to assist.
We not ship to end users in countries where a local dealer is available., please refer to our National Dealers list for more information.
Tracking Your Order
Once your order has shipped and the carrier has generated a tracking number, you will be emailed the tracking information. Tracking information is available via the couriers website using the tracking number.
If you have any shipping concerns please contact us via firstname.lastname@example.org for assistance.
In the event an item you've ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available.
Damaged or Lost Packages
All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved. Please photograph any damage to packaging and goods within.
If your package is lost, please contact us as soon as possible at email@example.com so that we can work with you to resolve the issue. We request that you check with the courier before reporting it lost or missing.
Delivery of your Shipment
We require a signature for delivery of all shipments.
Accurate Address Information
Our shipping methods are only as accurate as the information you provide. Please verify all of your shipping and billing information when placing your order. All orders will be shipped to the address listed on the confirmation page of the order.
Import Duties, Fees, and Taxes:
All orders shipping to a destination outside of the EU may be subject to the import duties, fees, and taxes of the destination country.
Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.
We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. KirmussAudio do not benefit in any way from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible.
We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.
Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.
In the event that a package is detained or refused at time of import by the country’s Customs Agency for any reason, we will credit a full refund of the order less the total shipping charges including any return charges. This refund is processed when the order is returned to us.
If an order/package is refused and sent back to us with outstanding charges incurred during delivery, we will apply all charges to the purchaser’s account and deduct the charges directly from the credited amount due to you for the return upon receipt of the returned package.